Spring CEO Update

No matter who you are or where you work, it’s important to feel like a valued member of the team, a team that communicates well. That’s what we’ve been discovering here at Campbell County Health.

We know to be really effective at taking care of others we need to start with our own. We’ve revamped our employee recognition program with some unique ways to strengthen our sense of team and community. At least once a month on Facebook we post a Department Discovery, which gives information on specific departments at CCH. You’ll also see Thanks for Working Here Thursday posts where we highlight an employee each week.

In employee surveys, improving communication has been a common theme. That means bettering communication between staff members, employees and leadership, and between our staff and you—the patient. When our employees know the expected outcome they feel better, just like you do when we communicate well about your care plan. We are implementing ways to improve consistency in communication at all levels.

Every single role our employees play is equally important in helping us reach our stated goal of Excellence Every Day. Excellence is demonstrated through consistency and best practice from how we perform surgeries to how we greet our customers. We strive to give the same level of excellence every step along the way, and every time you come to us.

All these small shifts in the way we communicate and operate as a team are working to make us stronger. We are seeing evidence to that effect. Our service excellence and HCAHPS scores continue to climb and more and more of us hear patients and community members sharing their positive experiences at CCH.

It’s momentum we plan to continue on our journey towards excellence, every day.

Andy Fitzgerald, CEO