2015 Community Perception Survey results show improvement
- Posted On:
- Written By: CEO Andy Fitzgerald
The results from our 2015 public perception survey are in and we are happy to report they are positive! In 2014 we conducted our first survey to measure how well we are serving the community. While the majority of community members were satisfied at some level with our services in 2014 (78%), more of them are satisfied today (82%), and many of them indicate a higher level of satisfaction.
The increase in satisfaction across the board is encouraging, but even more exciting is the shift in confidence in CCH. A much greater number of community members said that they would refer us to friends and family (77%) this year over last year (62%). Many more of them now see our reputation as positive (70%) rather than negative (30%) where it was equally split in 2014.
I’m thrilled to learn that our patients believe we are taking better care of them and to see the community gaining more confidence in our abilities. The survey results are a resounding affirmation that we are taking the right actions.
My message to you is that we haven’t arrived, but we are headed in the right direction. Let’s keep building on the positive changes we are making and strive to get even better. Let’s continually set new goals to improve care, and meet them, to ensure we always deliver high quality care to our patients and the community.
It is my ultimate goal that we become the healthcare system of choice for our residents and beyond. We do not want to be the healthcare system that’s most convenient but the one where our patients want to come because they trust in our providers, staff and services.
Together, we’re getting stronger.
~ Andy
Report
The 2015 Community Perception Survey report can be downloaded below.
