Summer CEO Update

The results from our 2015 public perception survey are in and we are happy to report they are positive! In 2014 we conducted our first survey to measure how well we are serving the community. While the majority of you were satisfied at some level with our services in 2014 (78%), more of you are satisfied today (82%), and many of you indicate a higher level of satisfaction.

The increase in satisfaction across the board is encouraging, but even more exciting is your shift in confidence in us. A much greater number of you said you would refer us to friends and family (77%) this year over last year (62%). Many more of you now see our reputation as positive (70%) rather than negative (30%) where it was equally split in 2014.

I’m thrilled to learn that our patients believe we are taking better care of them and to see the community gaining more confidence in our abilities. The survey results are a resounding affirmation that we are taking the right actions.

My message to my staff is that we haven’t arrived, but we are headed in the right direction. Let’s keep building on the positive changes we are making and strive to get even better. Let’s continually set new goals to improve care, and meet them, to ensure we always deliver high quality care to our patients and the community.

It is my ultimate goal that we become your healthcare system of choice. We do not want to be the healthcare system that’s most convenient but the one where you want to come because you trust in our providers, staff and services.

We want to hear from you whether it’s in a survey, on a patient satisfaction questionnaire or in person. Your feedback steers our improvements. We are listening. Thank you to the nearly 500 residents who took the time to complete our survey. Together, we’re getting stronger.

With respect,

Andy Fitzgerald, CEO

Note: Those interested in reading the report can download it here .