Our patients say we shine!

The Centers for Medicare and Medicaid Services (CMS) released their first HCAHPS Star Rating for hospitals in July for the period October 1, 2014-September 30, 2015. The Star ratings were developed to provide consumers an easy way to compare hospitals and spotlight excellence in healthcare quality. Campbell County Memorial Hospital (CCMH) achieved 4 stars out of 5 for inpatient experience. Overall, CCMH received a 3-star ranking, which reflects quality of care and patient experience together.

Campbell County Health attributes the improvement in patient experience to the work that our dedicated employees have done to hardwire the Standards of Behavior, and Excellence Every Day. Every employee and doctor has worked diligently to drive toward Excellence Every Day by utilizing various initiatives such as AIDET. AIDET stands for acknowledge, introduce, duration, explanation, and thanks (or, saying thank you). This means that for every patient encounter it is the expectation that employees acknowledge themselves to the patient, introduce themselves to the patient, talk about the duration of the procedure or encounter, explain what will occur or what is happening and thank the patient for trusting us for their care.

“Patients who come to CCH are usually at their most vulnerable. When we take the time to help the patient be more at ease by using AIDET, as well as other initiatives, it results in a much better patient experience; and clearly positive outcomes. I am so excited about our progress toward Excellence in patient experience and to see that we have achieved the 4 star rating.” according Mary Barks, Director of Patient and Resident Experience.

Here’s what patients think about us – then and now: Here’s what patients think about us – then and now:

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A comparison of hospitals is available at www.hospitalcompare.hhs.gov.