Thanks for working here Thursday: Renee Rhoades, Behavioral Health Services

Campbell County Health is proud of its employees, and we want the CCH family and the Campbell County community to know about the good work that they do for this organization.

Meet Renee Rhoades, an Insurance Specialist at Behavioral Health Services at Campbell County Memorial Hospital. Renee has been at CCH for seven years now, and she calls them the most rewarding years of her career. “Health care and Behavioral Health have always inspired me. It is so rewarding seeing lives change everyday. I have a nurturing soul and being part of this industry fulfills my desire to help the community,” says Renee.

Renee mentioned a couple of colleagues when we asked her who her health care heroes are: William F Heineke, Psy-D., Ed.D, and Krista Christiansen, Clinic Supervisor. “William is so passionate about recovery for adolescents and connects with every single patient in a very unique way. He does an excellent job with directing the Summer Program for adolescents. This community is so fortunate to have such an amazing program like this and Bill and his staff work hard to make it so successful. I love the positive impact it has on our community and families,” she says. “Krista helps me achieve my goals everyday by offering endless tips and suggestions. She has always stepped in and helped when needed and has made so many positive changes for our whole department. We are so fortunate to have her leading our team.”

When she’s not working, Renee says she loves to spend time with her husband, family and grandchildren, as well as ride her bike, go on long walks and spend some time in the gym.

We asked Renee what she likes most about working at CCH, and what excellence every day means to her. Check out her response:

“I am so proud to be an employee of CCH for many reasons, but the main reason is because we have an excellent team! Everyone is so passionate about what they do here and they all work well together to make the patients’ experience pleasant and unforgettable. I feel the employees at CCH really do care, and that is so important to me.

I will never forget what a former director of Behavioral Health once said to us in a staff meeting. It’s very rare that you will hear a patient say they are excited to come in for a procedure or a surgery, or excited to come upstairs to Behavioral Health Services because they have to see a counselor or a psychiatrist that day. Instead, they often feel fear, are depressed, or have anxiety. He told us that as representatives of CCH, it is our responsibility to provide the best service we can and do everything possible to make them feel more comfortable from the moment they walk through our doors. I think about this every morning when I am here with hope that I can change a bad feeling to a good feeling, or a sad thought to a happy thought, or maybe even change a life that day. Providing that kind of service to our patients is what excellence every day means to me.”

Thank you, Renee for putting our patients’ minds at ease the best you can. We appreciate you.

Is there a CCH employee who went the extra mile or shows you extraordinary service? Give them a pat on the back by completing an Excellence Every Day card.