Thanks for working here Thursday: Kay Holm, Quality and Risk Management

Campbell County Health is proud of its employees, and we want the CCH family and the Campbell County community to know about the good work that they do for this organization.

Meet Kay Holm, a social worker and care manager for the CCH Quality and Risk Management department. (Kay's colleagues will tell you that she always has a big smile on her face!) Kay has a bachelor’s degree in social work, with a minor in emotionally disturbed children. “I’ve been an activities director, a consultant, a church secretary, a newspaper proofreader, a lifeguard, a homebound teacher, a youth advocate at the Yes House, and most recently a health care social worker, which I’d call the best job ever,” says Kay. She’s been with CCH for 14 years.

When we asked Kay who her health care heroes were, she had quite a lot to say: “My sweet mom was a nurse, who raised five children while also being a Pastor’s wife! I’m always in awe of our doctors, nurses and other ancillary professionals at CCH who handle medical emergencies and situations with so much skill and compassion. Another hero would be my friend and former co-worker, Melisa Haddix who gently taught me so much as we worked together my first years here--she was always patiently answering my 100 questions every single day. I had been a social worker for a very long time, but never in a hospital. I’ve also had inspiring, encouraging managers through the years, including Mary Barks and Sue Ullrich. They allowed me the freedom to be who I am, while trusting me to prioritize and address the needs of my patients each day.”

For fun, Kay enjoys reading old classic books, finding back-roads on trips with her husband, music, swimming, junk-store shopping (what she calls treasure hunting), as well as spending time with her adventure-loving friends and her amazing children and beautiful grandchildren. We asked Kay was she is most grateful for working at CCH as well as what excellence every day means to her. Check out her response:

“What excellence every day means to me and what brings me most joy in my job: being able to help and walk beside folks during what may be the most fragile or vulnerable time in their entire life is a huge privilege and responsibility. So, if I can offer hope, clarity, resources, ideas, encouragement, assistance, facilitate family communication, help in forming a discharge plan, then that’s a win, and I can’t stop smiling.

I’m most grateful for my long-suffering co-workers who “get” me, and love me anyway, as well as my kind husband, who quietly understands my tears some evenings for folks and situations I can’t fix, and can’t talk about.”

Kay, thank you for your care and dedication to our patients during a fragile time in their life. We appreciate you.

Is there a CCH employee who went the extra mile or shows you extraordinary service? Give them a pat on the back by completing an Excellence Every Day card.