Thanks for working here Thursday: Darylene Wadsack, BSW, CCH Behavioral Health Services

Campbell County Health is proud of its employees, and we want the CCH family and the Campbell County community to know about the good work that they do for this organization.

Say hello to Darylene Wadsack, BSW, who works as a department secretary for the CCH Behavioral Health Services Department at Campbell County Memorial Hospital. Darylene has worked for CCH for nearly six years, and has earned a bachelor’s degree in Social Work.

Darylene says she was inspired to work in health care because she wanted to work with the Summer Program to help make a difference in the lives of kids who are having difficulties at school, in life, and at home. The creator of that program, Dr. William H. Heineke, is Darylene’s health care hero. "I met Dr. Bill through the Campbell County School District when I was working as a paraprofessional with kids who had behavioral problems. Dr. Bill was so focused on helping the kids of this town through his counseling practice and through the Children's Summer Program that I applied to work for CCH,” she says. “After working with Dr. Bill that summer, I was inspired to stay and be a part of what he and BHS were doing for our community.”

When she’s not at work, Darylene keeps busy listening to music, and traveling. “I love to listen to all kinds of music—one of my favorite musicians is my son, Stephen, who is a professional trumpet player. I also enjoy traveling with my husband, David and my son, Jonathan (who is an amazing photographer). We like to travel to the Big Horns, Black Hills, Yellowstone, Tetons, and Glacier National Park to hike, sightsee, and take advantage of the photo opportunities,” she says.

We asked Darylene what she likes most about working for CCH, and what excellence every day means to her. Check out her response:

“One of the tasks I do is talk with patients over the phone to confirm appointments. Many of these are new clients who are anxious or overwhelmed by coming to the hospital, and they don't always know what to expect when they arrive. When I can make someone's day by making them laugh, or reducing their anxiety by explaining what to expect, or through answering their questions, it all leads to the patient having a great experience when they get here. That’s important to me.

I like the way that BHS has such a variety of employees—we have support staff, medical providers, nurses, and clinicians who all have the opportunity to work together as a team each day.

Excellence every day is not about a skill as much as it’s about attitude. I try my best to be positive about life and work. Important goals for me are to work hard and be nice while making someone's day, and making sure all the little details are right. These goals are important to me because they have a direct effect on our patients. Some days I'm more successful at them than other days. I read this a while back that stuck with me: Excellence is about three A's: Appreciation, Attitude, and Action. When you look for things to appreciate, you have a more positive attitude. As a result, you interact with others in a more positive way. When I'm successful with these, I’m successful with my goals of making someone's day and ensuring all the little details are right. In the end, I have a feeling of pride in what I do here at CCH.”

Thank you, Darylene for all that you do for the patients in Behavioral Health Services. We are proud to have you on our team!

Is there a CCH employee who went the extra mile or shows you extraordinary service? Give them a pat on the back by completing an Excellence Every Day card.