CEO Update Spring 2018

We are always dedicated to growing and improving at Campbell County Health. We know that we can’t ever stop and say, ‘we’ve arrived’ because keeping people healthy and safe is serious business without an end date. Last month we were again named a Top 100 Rural Hospital by the National Rural Health Association. While the recognition is nice, and it’s good to pause to thank our employees for the incredible work they do, we don’t want to just stop and pat ourselves on the back because there are always ways we can improve.

That’s why we have embarked on a multi-year journey to earn the Malcolm Baldrige National Quality Award. The process of applying for the Baldrige Award is forcing us to take a hard look at everything we do and how we can improve—from engaging the community, communicating with our workforce, developing strong strategic planning and becoming consistent across the board in all of our processes. The structure of the application process makes us think long and hard about who we are and question why we do things the way we do. It’s hard work, but it’s bringing real growth and improvement.

One significant place we know we can improve is our electronic health record (EHR) and patient billing. We’ve been working for almost a year to have our medical clinics use the same patient EHR system as the hospital, and develop a more consolidated billing process.

What does this mean for you? Less paperwork to complete when you need a healthcare service, a streamlined registration process for clinic visits and other tests like Lab and X-rays, and a single, better My Health Home online medical record.

By the end of the summer, patients will be able to see most of their healthcare activity in one place—from clinic visits, hospital visits and medications, to radiology imaging and lab results. You’ll even have the ability to communicate with your provider via a secure online connection.

These are big changes, and they’ll be taking place over the next six months. Our clinics will implement the new EHR system in a staggered process, to make sure things go smoothly for patients. At about the same time, our patient billing services will be improved. You will be able to go to one location (the old Pioneer Manor building) to talk with an account counselor about almost any bill you receive from us. Your bill will be easier to read and consolidated—meaning all charges from us, whether it’s from a clinic or the hospital—will be on one bill. (This won't include outside entities, like radiology or separate specialty services like the surgeon, but it will include most everything from CCH.)

We are pleased to make these changes, and to continually find ways to serve you better. Please do not hesitate to contact us with any suggestions, feedback or concerns.

Sincerely,

Andy Fitzgerald, CEO