Excellence in Action: Gaining Momentum for Improved Patient Services

CCH is revving up in three key areas to make your experience at our hospital, clinics and billing services better. By the end of this summer, patients will see:

An easier-to-read patient bill. Most all of the services you receive from Campbell County Health will be included in one patient bill. No need to talk to different people about bills from one of our clinics and the hospital. The bill itself is also being redesigned to make it easier to read and understand, something we know has been a problem for a while. (You’ll still receive separate bills for some services, such as the radiologist and surgeon).

A simpler registration process. A major software upgrade will bring the hospital and clinics onto a single computer system, so patients won’t have to register multiple times in multiple places. We know how frustrating it can be to have to repeat the same information over and over again.

A better picture of your total care. Providers in the hospital and all our medical clinics will have easy access to all the information they need to take care of you in one place. This saves valuable time when coordinating your care.

Along with these important changes, we’re also improving the My Health Home online medical record. You’ll be able to see your doctor’s notes from hospital and clinic visits and have a record of your medications, allergies, medical conditions and immunizations. You will be able to view all your lab and radiology test results , request prescription renewals and even send secure online messages to your provider. It’s a great way to be proactive about your health, and we’ll be letting you know how to sign up.

What happens first?

The first piece of this complicated puzzle is combining our different billing areas into one location, happening in late April. Hospital billing and clinic billing, now called Patient Financial Services, will relocate to the main level of the Pioneer Building, (the old Pioneer Manor long term care facility) across the street from the hospital at 900 West 8th Street. The site has convenient parking and easy access to pay your bill or visit with a financial counselor.

Like any large project, there will be bumps along the way, and we ask for your patience as you may experience slower service than you’re used to, or we expect to provide in the coming months. Our employees and providers have been working for almost a year to make this transition as smooth as possible, because they always want your experience with CCH to be easier, simpler and better for you and your family.