CCH March 2019 Department Discovery: Care Managers
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- Written By: Felicia Messimer
The Campbell County Health March 2019 Department Discovery features the Care Management team, which is part of Quality, Risk and Care Management Department in Gillette, Wyoming. Generally speaking, CCH's Quality department monitors and evaluates trends within the organization, and uses that information to improve our patients' experiences, increase patient satisfaction and ensure patient safety.
For those who don’t know, Care Managers develop and coordinate continued care services for those admitted to Campbell County Memorial Hospital and The Legacy Living and Rehabilitation Center, such as referrals to home health care, home medical resources for medical equipment, hospice, rehabilitation, IV home infusion, and other post-hospital resources. Care managers are tasked in finding and referring patients to a multitude of community resources such as transportation, housing, pharmacy and financial assistance. They work with all kinds of patients, including those in dialysis, oncology (cancer), the ICU and medical/surgical units, maternal child (OB), the emergency department, and the clinics, among others.
The team is lean, with the following on staff: Crystal Peterson, RN, and Jeanne Sturdevant, RN; along with social workers, Stephanie Berens, MSW and Dena Knox, BSW. Amber Jackson-Jordan, RN, will also fill in when needed and help with taking call. The care managers are available Monday-Friday and on call Saturday.
Care managers work hard to connect with the patient and often times the family on a personal level to make sure the needs of the patient are met. This helps CCH provide excellent patient care, and allows for more effective management of their health conditions, which ultimately means fewer hospitalizations for the patient.
A big round of applause to CCH’s Care Manager team! Thank you for all that you do to keep our patients safe and healthy.
Caption: Pictured are care managers, Jeanne Sturdevant, RN; Crystal Peterson, RN; Dena Knox, BSW; and Stephanie Berens, MSW.
