The Voice of the Patient

Patient feedback is vitally important to Campbell County Health’s commitment toward improving the care and services we provide. The Patient Experience department collects, trends and responds to information from the many ways that CCH interacts with patients:

• Rounding – purposeful visiting with patients and families by clinical staff
• Surveys – paper and electronic questions provide valuable information about care and services after a visit or hospitalization
• Chaplain visits – with inpatients, outpatients, residents at The Legacy and in the Emergency department
• Patient and Family Advisory Committee – a group of community members who consult with caregivers on how to improve patient experience
• Complaints and grievances – verbal and written responses to issues and concerns raised by patients and families

Contact the Patient Experience department at 307-688-1530.