If you have questions or concerns about a healthcare experience with CCH,
including Campbell County Medical Group Clinics and Campbell County Memorial
Hospital and The Legacy Living and Rehabilitation Center, please contact
these departments:
Tanya Allee or Heather Edwards, CCH Patient Experience, 307.688.1530
Tristine Bryan, The Legacy Living and Rehabilitation Center, Patient Experience,
307.688.6009
Advance Healthcare Directive
All adults can benefit from thinking about what their healthcare choices
would be if they are unable to speak for themselves. It’s not an
easy conversation to have, but your decisions can be written in a document
called an advance directive so others know what they are.
You have the right to give instructions about your own healthcare. You
also have the right to name someone else to make healthcare decisions
for you. The Advance Healthcare Directive form lets you do either or both
of these things.
Learn more about an advance directive and download a form (directions included).
CCH Nondiscrimination Statement
Campbell County Health complies with applicable Federal civil rights laws
and does not discriminate on the basis of race, color, national origin,
age, disability, sexual orientation or gender identity.
Visit a Wyoming Hospital Association page that allows health care consumers
to receive basic, facility-specific information about services and charges. Visit
www.wyopricepoint.com
Compliance Reporting
It is the policy of Campbell County Health (CCH) to fully comply with all
the laws and regulations that relate to or affect the delivery of health
care services and the billing for those services. These laws and regulations
apply to CCH because the system receives payment for services from Medicare,
Medicaid, and other government programs.
CCH wants all employees to act in ways to protect and strengthen the system's
reputation for honesty. To do so, the system expects all employees to
obey all laws that apply to their jobs and to help the system make sure
that all laws that apply to the hospital are followed.
For more information, please call 307-688-2121, 800-688-2121, or 1-800-HHS-TIPS
(447-8477).
Learn more
Concerns or Complaints
If you have a concern, or if you are pleased with our services and staff,
let us know. We need to hear about those things that you like and those
things that are less than satisfactory in order to constantly improve
our services.
You may also visit The Wyoming Department of Health, Office of Healthcare
Licensing and Surveys to voice any concerns you may have at
www.health.wyo.gov Their contact information is:
Healthcare Licensing & Surveys
Hathaway Building, Suite 510
2300 Capitol Avenue
Cheyenne, WY 82002
307-777-7123 or
http://health.wyo.gov
Our goal is to provide you with quality care in a warm and friendly atmosphere
while respecting you as an individual.
You may be contacted after discharge to ask about your hospital stay. Campbell
County Health collects this information to improve our services. The company
that collects the survey information for us acts as our representative
and keeps all information completely confidential.
We assure you that any comment or complaint you may make will not jeopardize
your current or future access to care or services at Campbell County Health.
Medicare patients may contact Mountain Pacific Quality Healthcare, the
quality review organization for our region, 800-497-8232.
HIPAA
The Health Insurance Portability and Accountability Act (HIPAA) is a federal
regulation that went into effect nationwide on April 14, 2003. It establishes
a foundation of federal protections for the privacy of health information.
Patient privacy is, and always has been, very important to us.
The Notice of Privacy Practices describes the privacy practices of Campbell
County Health (CCH), its related and affiliated organizations including
Campbell County Medical Group, Campbell County Memorial Hospital,
Powder River Surgery Center, The Legacy Living & Rehabilitation Center, among others, and all
of their physicians and employees. It applies to services you receive
at all CCH service locations. Please contact the Patient and Resident
Experience department at 307-688-1530 if you have any questions.
If you have experience with
Medicare or a health insurance plan, you probably know that Medicare and insurance
companies only cover services that they view as medically necessary to
diagnose or treat your health condition, based on criteria decided by
the federal government and private Medicare contractors. For more information
about what this means, please
click here.
At Campbell County Health, we want to help you know ahead of time what
services will be covered by your insurance plan. We will make every attempt
to contact your
provider to request information about the test or service they have requested in
order to meet your plan’s definition of “medically necessary”.
However, if we don’t receive the requested information, you may
receive a written notice from us called an Advance Beneficiary Notice
of Noncoverage (ABN) if we think Medicare or your insurance company may
not pay for the items or services ordered by your doctor.
The ABN gives you information to make an informed choice about whether
or not to receive items or services, understanding that you may have to
accept responsibility for payment. You’ll be asked to choose an
option box and sign the notice to say that you read and understood it.
An ABN isn’t an official denial of coverage by Medicare. You have
the right to file an appeal if payment is denied when a claim is submitted.
If you have additional questions or concerns about this process, please call our
Patient Accounting department at 307-688-1400.
Patient Rights
Each patient, regardless of race, creed, religion, sex or national origin
has the right to:
1. The patient and/or parent/guardian is responsible for providing, to
the best of their knowledge, accurate and complete information about matters
relating to their health.
2. The patient and/or parent/guardian is responsible for flowing their
treatment plan and keeping appointments or notifying the responsible practitioner
when unable to do so.
3. The patient and/or parent/guardian are responsible for their actions
if they refuse treatment or do not follow the practitioner's instructions.
4. The patient and/or parent/guardian is responsible for being considerate
and respectful to other patients, hospital personnel, hospital property,
and the property of others.
5. The patient and/or parent/guardian is responsible for providing all
needed information for the insurance process and for assuring that financial
obligations are fulfilled as promptly as possible.
6. The patient and/or parent/guardian is responsible for requesting additional
information or clarification about their health status or treatment when
they do not fully understand information and instructions.
7. The patient and/or parent/guardian is responsible for ensuring that
the health care institute has a copy of their written advance directive
if they have one.
8. The patient and/or parent/guardian is responsible for informing their
physician and other caregivers if they anticipated problems in following
prescribed treatment.
9. Patients should also be aware of the hospital's obligation to be reasonably
efficient and equitable in providing care to other patients and the community.
The hospital's rules and regulations are designed to help the hospital
meet this obligation. Patients and their families are responsible for
making reasonable accommodations to the needs of the hospital, other patients,
medical staff, and hospital employees.
10. Receive information about the facility’s billing process, and
customary or estimated charges before starting your care or treatments.
11. Request and receive an itemized and detailed explanation of your total
bill for services rendered regardless of the source of payment for your care.
12. Have a family member or representative of your choice and your own
physician notified in a timely manner of your admission.
13. Be free from restraints of any form that are not medically necessary,
including ones that are used as a means of coercion, discipline, convenience
or retaliation by staff.
14. Access protective services, information and assistance.
15. Designate a support person, and/or visitors who will receive the same
visitation privileges as your immediate family members, regardless of
whether the visitors are legally related to you.
16. Express any complaints and concerns, including those about patient
care and safety. You also have a right to file a grievance by calling
Patient Experience. Patients can also file a concern with:
Wyoming Department of Health Healthcare Licensing & Surveys Hathaway
Building, Suite 510 2300 Capitol Avenue Cheyenne, WY 82002
(307) 777-7123
http://health.wyo.gov
The organization will not retaliate or bar service to patients/ families/significant
others because a complaint or grievance was made. The confidentiality,
safety, and security of your medical record.
Patient Responsibilities
The patient has the responsibility to:
Provide accurate information that facilitates your care, treatment, and services.
Ask questions when you do not understand the treatment course or care decisions.
Follow instructions, policies, rules, and regulations in place to respect
others and support the care and safety of everyone in the facility.
Adhere to the zero-tolerance policy regarding violence and the threat of violence.
Protect your personal belongings and cooperate with hospital personnel
in providing such protection. The hospital is not responsible for missing
or lost property.
Respect the property of others.
Meet financial commitments and understand your insurance.
Feedback from our patients is very important to Campbell County Health.
When you get home from your experience with a CCH entity, it is possible
that you will receive an email, postal service mail or text asking you
about what we have done well, and what we could do better.
Press Ganey manages CCH's patient satisfaction survey process. You may be randomly
selected to participate in a survey about your experience with Campbell
County Health one of the following ways:
If you see any of these, we'd appreciate it if you would take a few minutes
to provide this feedback.
CCH cares very much about your comments because they help us improve our
services so that we can better serve you and our community. They also
help us train, reward and recognize our staff. However, your participation
in this survey is voluntary.You have the right to refuse to answer the survey. The caregivers at CCH will not see your specific responses to the survey.
For more information, or to ask questions, please contact CCH Patient Experience
at 307-688-1530.
CCH departments and services like Behavioral Health Services, Cardiopulmonary
Services, Emergency Medical Services, Campbell County Medical Group Kid
Clinic and Wellness conduct surveys about their own specific programs.
These surveys are voluntary and typically take minutes to complete. You
will either be given a card with a way to access the survey, or be given
the survey upon check out.
CCH cares very much about your comments because they help us improve our
services so that we can better serve you and our community. They also
help us train, reward and recognize our staff. However, your participation
in this survey is voluntary. You have the right to refuse to answer the survey.
The caregivers at CCH will not see your specific responses to the survey.
For more information, or to ask questions, please contact CCH Patient Experience
at 307-688-1530.
Patient & Family Advisory Council (PFAC)
CCH recognizes that our patients, their families, and our community are
the experts in the evaluation of the patient experience. The Patient Family
Advisory Council (PFAC)is an avenue for CCH to receive and respond to
input from community members with a goal to impact and improve patient
experience.
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