Patient Financial Advocates are located just off the main lobby by Patient Access/Registration.
What services are on your CCH statement?
If you have certain tests or treatments with Campbell County Health, you may receive bills for professional services rendered by doctors who diagnose and interpret test results. As of October 1, 2024, professional anesthesia billing is included in CCH bills.* The laboratory, pathologists, radiologists, surgeons, and other specialists perform these services and are required to submit separate bills. You may also receive separate bills for the following services:
Home Medical Resources
Wyoming Orthopedics & Spine
The Legacy Living & Rehabilitation Center
*If your date of service was prior to October 1, 2024, you will need to contact Fusion with any anesthesia-related billing questions: https://www.fusionanesthesia.com/
If your insurance is provided by Medicare, receiving care at one of Campbell County Medical Group’s Clinics (or provider-based locations) may result in a facility charge as well as a professional or physician charge for outpatient services and/or procedures. These charges will be reflected on the statement you receive for services provided.
Pay bills at CCH the following ways:
Online: Pay your CCH bill online from the convenience of your home 24/7. Click here to pay your CCH bill online. Please have a copy of your current statement available.
By Phone: Call 307.688.1482. Please have a copy of your current statement available.
In person: Patient Financial Services is located at 501 South Burma Ave. in Gillette, Wyoming. Hours are Monday-Thursday, 8 am,-4:30 pm and Friday, 8 am-4 pm. Patient Financial Advocates can assist with any billing issues and are located just off the hospital's main lobby by Patient Access/Registration.
Zero Interest Payment Option
Campbell County Health provides the ClearBalance® patient-friendly payment option. The program is a zero-interest revolving credit account with flexible payment terms. Use the ClearBalance program to manage your out-of-pocket expenses, including deductibles and insurance copayments, for care at Campbell County Health. Learn more
Well Advised
The Wyoming Hospital Association and Campbell County Health have partnered with Well Advised, a service for providing free, unbiased, no-obligation and confidential Medicare information and resources to patients. Learn more
Patient Health Cost Calculator
Planning for good health should be simple. And you should have all the tools you need to make the best, most informed decisions about your health care. That’s why Campbell County Health offers an online health cost calculator for our patients. Learn more
Campbell County Health has established several payment options to assist patients who may face challenges paying their hospital bills. Please visit the Financial Assistance page for more information.
Elevate Patient Financial Solutions
CCH has partnered with Elevate Patient Financial Solutions℠ to help CCH patients find sources that will pay for their medical bills, such as Chip, Crime Victim Services, Medicaid, SSDI, SSI, and Veteran benefits, among others. This service is available for free.
The eligibility advocate at CCH will help patients:
Understand what services are available to them that could help cover the costs of their medical bills by looking at government and charity programs
Gather paperwork and complete applications to apply for those services
And set up appointments with state case workers
If you have an appointment, below is a list of important documents we ask you bring with you:
Verification of all household income - previous three months
Copy of Social Security card and Driver's License
Copy of Birth Certificate for all members of the household
For more information, please call CCH ElevatePFS at 307.688.1107 or visit www.elevatepfs.com.
Collections Information
Campbell County Health (CCH) proactively communicates with patients about outstanding medical debts. If payment is not received, the balance may be sent to a debt collection agency. We partner with a reputable third-party collection services: AAA Collections, Inc. If you are contacted by this agency, please know they are authorized to manage unpaid balances on our behalf.
We encourage you to contact us before your account is sent to collections to explore available payment options.
Medically Necessary Testing
If you have experience with Medicare or a health insurance plan, you probably know that Medicare and insurance companies only cover services that they view as medically necessary to diagnose or treat your health condition, based on criteria decided by the federal government and private Medicare contractors. For more information about what this means, please click here.
At Campbell County Health, we want to help you know ahead of time what services will be covered by your insurance plan. We will make every attempt to contact your provider to request information about the test or service they have requested in order to meet your plan’s definition of “medically necessary”. However, if we don’t receive the requested information, you may receive a written notice from us called an Advance Beneficiary Notice of Noncoverage (ABN) if we think Medicare or your insurance company may not pay for the items or services ordered by your doctor.
The ABN gives you information to make an informed choice about whether or not to receive items or services, understanding that you may have to accept responsibility for payment. You’ll be asked to choose an option box and sign the notice to say that you read and understood it. An ABN isn’t an official denial of coverage by Medicare. You have the right to file an appeal if payment is denied when a claim is submitted.
If you have additional questions or concerns about this process, please call at 307.688.1400.
Home Medical Resources Billing
Billing for Home Medical Resources is located at 901 W. Second St. in Gillette, Wyoming. A billing specialist is available by phone at 307-688-6260. You may also speak with a financial counselor with any questions you have. For billing questions, please call: 307-688-1480
Sales, rental and service for equipment and supplies continue to be located in the Home Medical Resources store at 901 W. Second Street, and available by phone at 307.688.6260.
Charge Master
The price list provided includes a service description and pricing for facility services available at Campbell County Health. The final cost to the patient for a medical service is dependent upon the patient’s insurance deductible, coinsurance, co-payment and contractual amount.
It is important to note that there can be many variables involved in medical services which may incur additional charges. Following are just a few examples: supplies used for specific procedures, medication dosage and frequency, the length of time spent in a procedure or surgery and recovery, additional testing or unexpected conditions or complications that may occur.
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