Service Disruptions at CCH; no ETA

Posted On: Sep 20, 2019

On Friday, September 20 at approximately 3:30 am, Campbell County Health experienced a computer service disruption that was later identified as ransomware. Like many health systems throughout the country, CCH has fallen prey to a very sophisticated criminal attack. The ransomware affected our computer system and our ability to provide some clinical services. Our patients are our highest priority, and we immediately began working with third-party cyber security experts and law enforcement. At this time the investigation is ongoing.

CCH continues working hard to restore our computer systems so we can resume normal operations. We understand response to these attacks can be frustrating for everyone in the community, but we have to be methodical in our response, to insure no remnants of the malware remain on the system. We are doing everything in our power to resolve this as quickly as possible. Thank you for your patience.

UPDATE: October 7, 2019

All Campbell County Medical Group providers and clinics, Lab, and Radiology are fully functioning. Clinics and care areas are calling patients who needed to reschedule; however, patients are welcome to call-in as well.

Respiratory Therapy continues to not accept outpatients and the Sleep Center remains closed. Wellness is open for walk-in blood draws from 6-11 am daily.

Clinics and outpatient services numbers:

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900; Radiation Oncology, 307-688-1950
Cardiac and Pulmonary Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Endrocrinology 307-688-3535
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230
Hospice 307-688-6230
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Lab 307-688-1200
Maternal Child 307-688-2200
Neurology 307-688-3636
Radiology 307-688-1600
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Powder River Surgery Center 307-688-8600
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000
Surgery at CCMH 307-688-1800

UPDATE: October 4, 2019
Over the past few weeks, our patience and determination has been challenged. Technology improves all of our lives, but the dramatic increase in cyber crimes reminds us that technology can also come at a cost. We are overwhelmed by the supportive Campbell County, Wyoming community. Thank you for your patience and understanding; your empathy reminds us why we do, what we do, every day.

Some services remain limited or unavailable; however, others are now scheduling. Those now accepting patients:

Lab is now accepting outpatient orders.
Radiology is now accepting outpatient orders. Radiology expects to begin calling patients next week to reschedule anyone who was cancelled during the service disruption.
Walk-in Clinic is open and has resumed the Save Your Place in Line online scheduling system.
Wellness blood draws are not available on Friday, October 4; however, they will open for walk-in community blood draws on Monday, October 7 from 6-11 am. Health coaching is still happening.

Those limited or unavailable:

Clinics continue to have limited access to patient contact information, previously scheduled appointments and medication histories, please call into the clinic or care area if you were planning for an appointment this week. Please also bring medication bottles to your visit to ensure safe prescription reconciliation and administration.
Respiratory Therapy is not accepting outpatients.
Sleep Clinic is not accepting outpatients.

We’re doing everything we can to get back to normal operations and want you to know that we are, and have been, open for business and caring for our community. We know this has been frustrating and we greatly appreciate the community’s patience as we continue to methodically bring systems up in a clean and safe manner. Thank you for showing us that your care runs deep, too.

UPDATE: October 3, 2019
CCH is making great progress in getting things back to full function. Some services remain limited or unavailable. We understand the frustration and inconvenience this has on our community and we apologize.

Radiology and Lab continue to not accept outpatient orders. Radiology expects to begin calling patients next week to reschedule anyone who was cancelled during the service disruption.
Sleep Clinic is still closed.
Respiratory Therapy is not accepting outpatients.
Walk-in Clinic has resumed the Save Your Place in Line online scheduling system
Wellness blood draws are currently not available; health coaching is still occuring.

Once again, we know this has been frustrating and we greatly appreciate the community’s patience as we continue to methodically bring systems up in a clean and safe manner.

UPDATE: October 2, 2019

Read Andy's comments here>>>

Campbell County Health has been the recipient of so much empathy, understanding and support from the community and it has not gone unnoticed. Thank you, thank you. Systems are being heavily monitored but are coming online.

We understand response to these attacks can be frustrating for everyone in the community, but we have to be methodical in our response, to insure no remnants of the malware remain on the system. We are doing everything in our power to resolve this as quickly as possible. Here are some updates to our system.

Walk-in Clinic has resumed the Save Your Place in Line online scheduling system. You can schedule online at www.cchwyo.org.
Lab is not available to outpatient orders.
Radiology is not available to outpatient orders. Patients who were cancelled should expect a call within the next five working days to rescheduled.
Respiratory Therapy is not available for outpatient orders.
Sleep Center is not availble for outpatient orders.
Wellness blood draws are currently not available.

Clinics continue to have limited access to patient contact information, previously scheduled appointments and medication histories, please call into the clinic or care area if you were planning for an appointment this week. Please also bring medication bottles to your visit to ensure safe prescription reconciliation and administration. Once again, we know this has been frustrating and we greatly appreciate the community’s patience as we continue to methodically bring systems up in a clean and safe manner.

UPDATE: October 1, 2019, 12:010 pm

CCH is happy to announce that email and faxing services have resumed. Patient medical records and clinic appointments, visit history and medications are still not available at this time; please call into the clinic or care area if you were planning for an appointment this week. Please also bring medication bottles to your visit to ensure safe prescription reconciliation and administration The community’s patience is appreciated as we continue to methodically bring systems up in a clean and safe manner. Below are fax numbers for reference:

Clinic Fax Numbers:

Audiology 307-688-7935
BHS - 307-688-5015
Cardiology 307-688-3717
Cancer Center - Med Onc:307-688-1920 Rad Onc: 307-688-1974
Complex Medicine 307-688-7916
Endocrinology 307-688-7925
Kid Clinic 307-688-8720
Main Clinic 307-688-7920
PROS 307-688-7940
Pulmonology 307-688-7925
WIC 307-688-9256

Other Fax numbers:

Care Manager/Admissions 307-7109
Dialysis 307-688-1990
Hospice 307-688-6210
ICU 307-688-4490
Lab - not taking outpatient orders at this time
Maternal Child 307-688-2264
Medical Records - 307-688-3084 - not able to process records at this time
Med/Surg 307-688-4457
Radiology - not accepting outpatient orders at this time
The Legacy- contact the respective area for verification

CCH continues to have cancelled, rescheduled and limited outpatient services for the following areas:

Radiology Outpatient 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws are currently not available (both CCH employees and walk-ins at the Energy Building) 307-688-8051

The following services are open and are taking patients during normal business hours. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Clinics and outpatient services open include:

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900; Radiation Oncology, treating patients 307-688-1950
Cardiac and Pulmonary Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Endrocrinology 307-688-3535
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000; taking all referrals, call in if expecting an orthotic or prosthetic service
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051; rescheduling health coaching if annual bloodwork has not been completed
Wright Clinic 307-464-0413

Hospital based and inpatient services taking patients:

Cath Lab - fully functional
Emergency Department
Lab 307-688-1200 - no outpatient labs
Maternal Child 307-688-2200
Surgery at CCMH 307-688-1800

UPDATE September 30, 10 am
As of Monday, September 30, the following services are open and are taking patients during normal business hours. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Clinics and outpatient services open include:

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900; Radiation Oncology, treating patients 307-688-1950
Cardiac and Pulmonary Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Endrocrinology 307-688-3535
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000; taking all referrals, call in if expecting an orthotic or prosthetic service
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051; rescheduling health coaching if annual bloodwork has not been completed
Wright Clinic 307-464-0413

Hospital based and inpatient services taking patients:

Cath Lab - fully functional
Emergency Department
Lab 307-688-1200 - no outpatient labs
Maternal Child 307-688-2200
Surgery at CCMH 307-688-1800

Canceled or rescheduled services, include:

Radiology Outpatient 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws are currently not available (both CCH employees and walk-ins at the Energy Building) 307-688-8051

UPDATE: September 29, 2019, 12:00 pm

NO EMAIL and limited FAX capabilities. Please call the respective areas with communications. CCH’s main phone line is 307.688.1000 and is able to transfer calls.

CCH has been assured by local, state and federal experts (FBI, Homeland Security, Cyber Security experts) that there is no evidence that any patient or employee information has been compromised. Out of respect for the ongoing criminal investigation we are not able to provide details. Our primary goal is to provide outstanding care to our patients and restore our system as quickly as possible.

Pharmacies can fax orders to a secure fax line - 688.5074, please include a cover sheet with a specific department name.

Lab is seeing limited outpatient case at this time including necessary routine bloodwork. There is not any walk-in wellness bloodwork. Please contact your medical provider regarding your bloodwork needs

Radiology is not open for outpatients. They are providing limited services for Emergency Department , PROS and Walk-In Clinic only.

As of Sunday, September 29, the following services are open and are taking patients during normal business hours. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Clinics and outpatient services open for Monday, September 30, 2019:

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900; Radiation Oncology, treating patients 307-688-1950
Cardiac and Pulmonary Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000; taking all referrals, call in if expecting an orthotic or prosthetic service
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051; rescheduling health coaching if annual bloodwork has not been completed
Wright Clinic 307-464-0413

Hospital based and inpatient services taking patients:

Cath Lab - fully functional
Emergency Department
Lab 307-688-1200 - no outpatient labs
Maternal Child 307-688-2200
Surgery at CCMH 307-688-1800

Canceled or rescheduled services for Monday September 30, include:

Endrocrinology 307-688-3535
Radiology Outpatient 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

UPDATE: September 28, 2019: 11:15 am

As of Saturday, September 28, these services are open and are taking patients. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900; Radiation Oncology, treating patients 307-688-1950
Cardiac and Pulmonary Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000; taking all referrals, call in if expecting an orthotic or prosthetic service
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051; rescheduling health coaching if annual bloodwork has not been completed
Wright Clinic 307-464-0413

Canceled or rescheduled services for Saturday, September 28, include:

Endrocrinology 307-688-3535
Radiology Outpatient 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

UPDATE: September 27, 2019, 10:38 am

CCH does not have email capabilities and limited FAX capabilities. Please call the respective areas with communications. CCH’s main phone line is 307.688.1000 and is able to transfer calls.

Pharmacies can fax orders to a secure fax line - 688.5074, please include a cover sheet with a specific department name.

Radiology is not up and functioning - they are providing limited Xrays for Emergency Department , PROS and Walk-In Clinic only. Black Rock Imaging is available.

As of Friday, September 27, the following services are open and are taking patients. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900; Radiation Oncology, treating patients 307-688-1950
Cardiac and Pulmonary Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000; taking all referrals, call in if expecting an orthotic or prosthetic service
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051; rescheduling health coaching if annual bloodwork has not been completed
Wright Clinic 307-464-0413

Canceled or rescheduled services for Friday, September 27, include:

Cancer Center - Radiation Oncology 307-688-1950
Endrocrinology 307-688-3535
Radiology Outpatient 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

UPDATE: September 26, 2019, 11:00 am

Campbell County Health continues working hard to restore our computer systems so we can resume normal operations.

We understand that this service disruption is causing uncertainty regarding many things. Unfortunately we are not able to access any results such as blood work, radiology scans, current medication lists, schedules, patient names and phone numbers. Please contact your medical provider, the Lab or Radiology to be confirm an upcoming appointment or be placed on the priority list for results of that were processed prior to September 20, 2019.

Services update:

Radiology is not seeing outpatient cases. This includes mammography, nuclear medicine, ultrasound, MRI, CT and Xrays. Please call the Radiology Department to confirm any upcoming appointments 307.688.1600. Radiology is handling individual cases through the Emergency Department and the Walk-in Clinic to the best of their ability.

Lab is seeing limited outpatient case including necessary routine bloodwork. There is not any walk-in wellness bloodwork. Please contact your medical provider regarding your bloodwork needs.

Home Medical Resources is not able to conduct pulse ox services. Please call 688.6260 for additional information.

Rehabilitation Services is open and taking referrals, please call 307.688.8000 to initiate the referral process. Please also call to check on pending orthotics and prosthetics.

As of Thursday, September 26, the following services are open and are taking patients on a case-by-case basis. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900
Cardiac Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Lab 307-688-1200
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000
Surgery at CCMH 307-688-1800, case-by-case basis
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051
Wright Clinic 307-464-0413

Canceled or rescheduled services for Thursday, September 26, include:

Cancer Center - Radiation Oncology 307-688-1950
Endrocrinology 307-688-3535
Radiology 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

UPDATE: September 25, 2019, 11 am

Campbell County Health is still working hard to restore our computer systems so we can resume normal operations.

We have been hearing reports that some people in the community have received calls that claim to come from CCH, offering to help restore their patient portal or asking for health information. These calls are not originating from CCH.

We stress that the community should be vigilant about providing any personal information to an individual or business that you don’t know. The only calls originating from CCH are:

Powder River Surgery Center
Campbell County Memorial Hospital Surgery department

Calls from CCH partners regarding billing, collection and bad debt accounts are continuing. These calls may originate from local or out of state numbers.

If you receive a phone call or email that you have concerns over, please contact CCH at 307-299-4708.

As of Wednesday, September 25, the following services are open and are taking patients on a case-by-case basis. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900
Cardiac Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Lab 307-688-1200
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000
Surgery at CCMH 307-688-1800, case-by-case basis
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051
Wright Clinic 307-464-0413

Canceled or rescheduled services for Wednesday, September 25, include:

Cancer Center - Radiation Oncology 307-688-1950
Endrocrinology 307-688-3535
Radiology 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

The CCH Board of Trustees board meeting scheduled for Thursday, September 26 at 5 pm at CCMH has been postponed. It will take place on Thursday, October 3. Please contact Ellen at 307-688-1551 for details. The application deadline for a new Board of Trustee member has been extended until Monday, September 30. Complete an application online at www.cchwyo.org/trustapp.

The CCMH Gift Shoppe is open; staffed with volunteers. We can currently only take cash payments only.

Emergency Medical Services, CCMH Emergency Department, Maternal Child (OB) and the CCMG Walk-in Clinic are open to assess patients and treat or transfer patients to area hospitals as appropriate. Please call 911 in an emergency. For questions, please call 307-688-1000.

Patients who have questions about billing may reach Patient Financial Services at 307-688-2690; staff are there to answer some questions and take walk-ins; however, billing information cannot be accessed.

All medical educational classes, such as CPR, CNA testing, and more, are still taking place. For questions, please call 307-688-6040.

UPDATE Tuesday, September 24, 2019 at 10 am
Service Update
As of Tuesday, September 24, the following services are open and are taking patients on a case-by-case basis. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Audiology 307-688-7920
Behavioral Health Services 307-688-5000
Cancer Center, Medical Oncology 307-688-1900
Cardiac Rehab 307-688-2330
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Home Health 307-688-6230, seeing current patients and taking admissions on a case-by-case basis
Hospice 307-688-6230, case-by-case basis
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Lab 307-688-1200
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000
Surgery at CCMH 307-688-1800, case-by-case basis
Surgery at Powder River Surgery Center 307-688-8600
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051
Wright Clinic 307-464-0413

Canceled or rescheduled services for Tuesday, September 24, include:

Cancer Center - Radiation Oncology 307-688-1950
Endrocrinology 307-688-3535
Radiology 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

All medical educational classes, such as CPR, CNA testing, and more, are still taking place. The Pain Management Symposium scheduled for tonight is also taking place. For questions, please call 307-688-6040.

UPDATE: Monday, September 23, 2019; 11:30 am
CCH held a press conference at noon that is available to view on Facebook. Watch it here.

Services Available
Emergency Medical Services, CCMH Emergency Department, Maternal Child (OB) and the CCMG Walk-in Clinic are open to assess patients and treat or transfer patients to area hospitals as appropriate.

All medical educational classes, such as CPR, CNA testing, and more, are still taking place. For questions, please call 307-688-6040.

As of Monday, September 23, the following services are open and are taking patients on a case-by-case basis. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Audiology 307-688-7920
Behavioral Health Services - Bring medication bottles 307-688-5000
Cancer Center - Medical Oncology 307-688-1900
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Internal Medicine 307.688.3636
Kid Clinic 307-688-8700
Lab 307-688-1200
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051
Wright Clinic 307-464-0413

Canceled or rescheduled services for Monday, September 23, include:

Cancer Center - Radiation Oncology 307-688-1950
Cardiac Rehab 307-688-2330
Endrocrinology 307-688-3535
Radiology 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Surgery at CCMH 307-688-1800
Surgery at Powder River Surgery Center 307-688-8600
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

CCH Service Disruption Information
On Friday, September 20 at approximately 3:30 am, Campbell County Health experienced a computer service disruption that was later identified as ransomware. The ransomware has affected our computer system and our ability to provide some clinical services. Our patients are our highest priority, and we immediately began working with third-party cyber security experts and law enforcement, federal, state and local. At this time the investigation is ongoing. We are not releasing some of the details of the attack to facilitate our response to the issues.

Public Update 9/22/19, 2:30 pm:
Campbell County Health continues to have service disruptions, however, the Emergency Medical Services (EMS), the Emergency Department, Maternal Child (OB) and the Walk-in Clinic are open to assess patients and treat or transfer patients as appropriate. It is advised to call to confirm your appointment prior to going in. All patients are also asked to bring medication bottles with them to their appointment.

Below is an update regarding services for Monday, September 23, 2019.

Canceled or Rescheduled Services for Monday, September 23, 2019:

Endrocrinology 307-688-3535
Cancer Center - Radiation Oncology 307-688-1950
Cardiac Rehab 307-688-2330
Radiology 307-688-1600
Respiratory Therapy 307-688-2300
Sleep Clinic 307-688-2350
Surgery at the hospital 307-688-1800
Surgery at Powder River Surgery Center 307-688-8600
Wellness blood draws (both CCH employees and walk-ins at the Energy Building) 307-688-8051

Services Open on Monday, September 22, 2019 - Please call-in to confirm your appointment -

Audiology 307-688-7920
Behavioral Health Services - Bring medication bottles 307-688-5000
Cancer Center - Medical Oncology 307-688-1900
Cardiology Clinic 307-688-3700
Complex Medicine 307-688-3535
Dialysis 307-688-1981
Diabetes Education 307-688-3615
Family Practice 307-688-3636
Home Medical Resources 307-688-6260
Internal Medicine 307-688-3636
Kid Clinic 307-688-8700
Lab 307-688-1200
Neurology 307-688-3636
Pediatrics 307-688-3636
Powder River Orthopedic and Spine (PROS) 307-686-1413
Pulmonology 307-688-3535
Rehabilitation Services 307-688-8000
Urology 307-688-3636
Walk-in Clinic 307-688-9255
Wellness Health Coaching 307-688-8051
Wright Clinic 307-464-0413

If you have questions about anything other services, call that department or 307-688-1000. Media can call 307-299-4708.

UPDATE 9/21, 10:30 am
The Campbell County Memorial Hospital Emergency Department is open and staffed with our expert team of physicians and nursing to assess and evaluate patient care needs. CCH Emergency Medical Services (EMS) has additional ambulances on duty to serve the community. Please call 911 in the event of an emergency.

The CCMH Maternal Child (OB) Department is taking patients on a case-by-case basis. Women who are pregnant and experiencing contractions should call the Maternal Child Department at 307-688-2200 if they have questions or concerns.

Current CCMH Behavioral Health, Home Health and Hospice, Maternal Child (OB), Medical/Surgical and The Legacy Living and Rehabilitation Center patients are being safely cared for. We are working with regional facilities to transfer patients who need a higher level of care.

The Walk-in Clinic is open Saturday and Sunday from 8 am-6 pm with the last patient taken at 5:30 pm.

Our patients are our highest priorities. We understand this is inconvenient and disruptive. As was described today during a conference call with the Wyoming Office of Homeland Security, ransomware is a very sophisticated criminal attack that restricts access to the affected computer system. At this point in time, there is no evidence that any patient data has been accessed or misused. The investigation is ongoing, and we will provide updates when more information becomes available. We are working diligently to restore complete access to our services.

UPDATE 7:52 pm, 9/20/19
Campbell County Health is very concerned about the security of information and the safety of our patients and employees. We understand the concern that the community has regarding this as well.

Misty Robertson, Chief Nursing Officer, wants to assure the community that current patients are receiving safe care. We are working with regional facilities to transfer patients to if we are not able to provide safe care. The Emergency Department is open and staffed with our expert team of physicians and nursing to assess and evaluate patient care needs. CCH Emergency Medical Services (EMS) has additional ambulances on duty to serve the community. Please call 911 in the event of an emergency.

We are collaborating with the local, state and federal authorities to address this unfortunate incident securely and quickly as we can. We are very thankful for the local support from the City of Gillette, Campbell County Commissioners, Campbell County Emergency Management.

The Walk-in Clinic is open Saturday and Sunday from 8 am-6 pm with the last patient taken at 5:30 pm.

UPDATE: 2:15 pm 9/20/19
Campbell County Health has been the victim of a ransomware attack. All CCH computer systems have been affected, which impacts the organization’s ability to provide patient care.

The appropriate authorities have been notified and efforts are underway to restore the affected systems. Information on CCH services will be updated as soon as information becomes available.

UPDATE: 12:30 pm 9/20/19
Additional resources available for informaiton:
Public hotline: 307.688.1111
Employees: Contact your department manager for information.

Orginal Post: 10:30 am
Campbell County Health has experienced serious computer issues resulting in service disruptions throughout the organization including:

No outpatient Lab, Respiratory Therapy and Radiology exams or procedures
No new inpatient admissions
Some surgery cancellations
Patients presenting to the Emergency department and Walk-in Clinic will be triaged and transferred to an appropriate care facility if needed
Phone systems are operational.

There is no ETA on when the computer issues will be resolved.

“We have processes in place to continue to treat inpatients appropriately and safely,” said Colleen Heeter, Chief Operating Officer. “We will continue to update this information as it becomes available.”

Before coming to your appointment, please call your clinic or department to see if you are still scheduled. Below is a list of numbers; all with area code 307.

Campbell County Health

Home Health and Hospice: 688-6230
Home Medical Resources: 688-6260
Patient Financial Services (billing): 688-2690
Powder River Surgery Center: 688-8600
Rehabilitation Services: 688-8000
The Legacy Living and Rehabilitation Center: 688-7000

Campbell County Memorial Hospital

Behavioral Health Services: 688-5000
Cancer: 688-1900; Radiation Oncology: 688-1950
Cardiac Rehabilitation: 688-2330
Dialysis: 688-1981
Maternal Child: 688-2200
Radiology: 688-1600
Respiratory Therapy: 688-2300
Sleep Center: 688-2350
Surgery: 688-1800

Clinics

Audiology: 688-4368
Cardiology: 688-3700
Kid Clinic: 688-8700
Main Clinic (Family Medicine; Internal with Anticoagulation Management; Neurology; Pediatrics; and Urology): 688-3636
Wyoming Orthopedics & Spine: 686-1413
Third Floor Clinics (Endocrinology, Diabetes & Metabolism; Nephrology & Complex Medicine; and Pulmonary & Sleep Medicine): 688-3535
Wright Clinic: 307-464-0413

Media: For updates, please call 307-299-4708.